Canonical page: https://foxpack.app/snip/refunds

# Refunds & invoices

*Last updated: October 4, 2026*

*This English text is the controlling policy. The Chinese page is a courtesy translation.*

FoxSnip checkout is processed by **Creem**, an international merchant of record (not a China-mainland entity). Depending on our selling entity we may also use Paddle, Lemon Squeezy, or Stripe. The processor name on your receipt is the merchant you paid.

## Invoices

- After a successful payment, the merchant of record emails an **English invoice / receipt** to the address used at checkout.
- The invoice lists the product (FoxSnip Plus or FoxSnip Pro), amount, currency, tax if collected, and the merchant’s legal name.
- Need a copy or a VAT/GST correction? Email **hi@foxpack.com** with the order ID from your receipt. We cannot issue a mainland-China fapiao for these checkouts.

## What you bought

- **Plus** is a one-time purchase. After you buy it, you can keep using it. There is no yearly update fee. It is not a subscription.
- **Pro** is an optional subscription for cloud translation, formula / table / chemical-symbol recognition, and share links only. Cancel anytime in the customer portal linked from your receipt.
- The 15-day trial is free and does not require a card.

## Refunds

We want the trial to catch misfits before you pay. If it did not:

- **Plus (one-time):** request a refund within **14 days** of purchase if the license has not been a good fit. Email hi@foxpack.com with the order ID. We refund to the original payment method through the merchant of record.
- **Pro (subscription):** unused time after cancel follows the merchant’s cancellation rules. If you were charged by mistake, or Pro cloud features were unavailable when you subscribed, email us within 14 days and we will refund that charge.
- Refunds are processed by the same international merchant (Creem today). Timing depends on your bank or card network, usually several business days.

We may refuse a refund if we find license-key abuse, chargebacks filed in parallel, or repeated refund-then-rebuy patterns.

## Chargebacks

Email us first. A chargeback on a valid license can revoke the key while the dispute is open.

## Contact

hi@foxpack.com — include the order ID and the email used at checkout.